Check a MoMo trail before calling it a casino problem

Start with the transaction itself: network, wallet number, amount, exact timestamp and transaction ID. A casino balance and a mobile-money ledger can disagree for several reasons, so preserve both.

MTN MoMo, Telecel Cash and AT Money checklist

1. Save the operator receipt and the network confirmation without sharing your PIN.
2. Confirm the wallet number, amount and transaction ID character by character.
3. Ask the operator for a case number and a written status.
4. For a telecom-side issue, complain to the provider first; the NCA portal is an escalation route for unresolved provider complaints.